Give customers useful first answers without pretending a bot knows everything.

FAQ
customer requests
handoff to you
response time

Today: the audit. A support bot that hands hard questions to you — later.

Tell your agent

$ install the skill (once, in a terminal)

npx skills add bookops/skills

$ then tell your agent

check my customer support with akukiki

Installs into Claude Code, Codex, Cursor, OpenCode, Gemini CLI, OpenClaw, Hermes and other agents; tested in Claude Code and OpenCode. The audit takes a few minutes. Your agent reads the project and changes or sends nothing without your explicit yes.

What akukiki checks

Where do customer questions arrive: email, DMs, a form?
Is there an FAQ that answers the common questions?
How fast do customers get an answer?
Is there one place where questions are collected?
Do urgent questions reach you quickly?

Example report

Questions — scattered across DMs and email

FAQ — exists, but the app does not link to it

Response time — up to two days

Contact form — works

You stay in control.

Your agent reads the project, sees only what it can already reach and changes nothing without your yes. The skill never asks for passwords or keys.
Your code, files and secrets stay with you. A short summary reaches akukiki only after your explicit yes — your agent shows it to you first.
“Read-only” and “fixes only after your yes” are rules in the skill’s instructions, not a sandbox. You can read the skill file before you run it.

Skill file, version v19 → Security →

For AI agents

This skill is a SKILL.md file. It reads the project, prints a report and, only with the user’s explicit consent, sends a short summary to akukiki and makes simple fixes in the project.

/s/akukiki/SKILL.md

Claude Code can also take it as a plugin that updates itself: /plugin marketplace add bookops/skills, then /plugin install akukiki@bookops.

Hermes: hermes skills install well-known:https://akukiki.com/.well-known/skills/akukiki